Camper Hire Terms | Camper Junkies

About These Terms

These terms apply to Camper Hire bookings with Camper Junkies. They work with the booking summary, the published camper details, the Cancellation Policy, the Security Deposit and Damage Policy and the Privacy Policy. If information specific to an accepted booking differs from general website information, the accepted booking record governs that booking, subject to rights that cannot lawfully be excluded.

Making a Booking

Customers must provide complete and accurate booking, passenger and driver information and accept the policies presented at checkout. Dates are checked again on the server before a booking is created. A booking is confirmed only after the required payment has been verified through Stripe and recorded by Camper Junkies; an enquiry, search result or abandoned Checkout does not confirm a booking.

Availability

Published availability can change until a booking is confirmed. Camper Junkies revalidates the camper, dates, capacity and applicable pricing immediately before creating the booking. If the selected camper is no longer available, the transaction will not be completed and the customer will be asked to choose another option or contact Camper Junkies.

Prices

Hire pricing is calculated night by night from the configured seasonal calendar and the selected camper’s published rates. The server creates an immutable pricing snapshot showing the rental subtotal, configured extras, discounts, total, booking part-payment, balance, security deposit reference, included mileage and excess-mileage rate. The established long-hire rule reduces eligible rental nights by 5% for hires of 8 nights or more. A valid promotional discount may then reduce the original hire price; a gift voucher supplies value toward the discounted total.

Booking Deposit / Part-Payment

For an eligible advance booking, the required booking part-payment is £150 or the full hire total if lower. This amount forms part of the hire price and reduces the remaining hire balance. It is not the refundable security deposit. Customers may choose to pay the full hire price at booking where the checkout offers that choice.

Remaining Hire Balance

The remaining hire balance is due 28 days before collection. Where the balance due date has already arrived, the booking flow requires full payment rather than the £150 part-payment. The customer portal shows the authoritative amount paid, outstanding balance, due date and payment status.

Security Deposit

A separate refundable security deposit of £1,000 applies to the hire. It is not part of the selling price, does not reduce the hire balance, and cannot be paid with a promotional discount or gift voucher.

What the security amount may be used for 1 Damage to the vehicle, including bodywork, paint, windows, mirrors, tyres, wheels, roof, underside, interior, fixtures, fittings, appliances or accessories occurring during the hire, except fair wear and tear or damage accepted by us as pre-existing. 2 Loss, theft, breakage or damage to keys, security devices, documents, equipment, inventory, awnings, cables, furniture, kitchen items or other supplied contents. 3 Reasonable cleaning, deodorising or specialist treatment beyond the standard changeover clean, including where required because of smoking or vaping, pet fouling, excessive mud, staining, bodily fluids, or failure to return the toilet emptied and cleaned. 4 Fuel required to restore the vehicle to the recorded collection level, plus any refuelling administration charge only if that charge has been clearly stated and agreed. 5 Recovery, towing, call-out, storage or repatriation costs caused by misuse, driver error, prohibited use, lost keys, wrong fuel, a flat battery caused by hirer use, or avoidable immobilisation. 6 Late-return charges and reasonable direct losses caused by an unauthorised late return, but only where the applicable charge has been clearly stated and the loss is supported by evidence. 7 Parking charges, tolls, congestion or clean-air charges, penalties or fines arising during the hire, together with the stated £50 administration fee for processing each notice where contractually and legally permitted. 8 Reasonable costs of assessing damage, obtaining quotations and carrying out repairs, including parts, labour and directly evidenced loss of use where legally recoverable and not already compensated by insurance. 9 Any other specific and evidenced amount expressly due under the signed Hire Agreement or these Terms.

What the security amount will not be used for 1 Fair wear and tear consistent with normal, careful use. 2 Damage or defects recorded on the signed collection condition report. 3 Mechanical failure, inherent defect or routine maintenance unless caused or worsened by misuse, neglect, prohibited use or failure to follow a warning. 4 Ordinary cleaning included within any agreed cleaning fee. 5 Unexplained, estimated or punitive charges that are not reasonably connected to an actual loss or agreed fee. 6 Any loss caused by our breach of contract, negligence or failure to provide a roadworthy vehicle

Driver Eligibility

Each proposed driver must satisfy the eligibility requirements approved by Camper Junkies and its insurer before driving. Indemnity provided under this policy is extended to cover any insured vehicle whilst let out on hire subject to the following conditions:- i) The hirer is not under the age of 23 or over 75 years of age. ii) has held a full UK or EU licence for a minimum of two years. iii) has not had their licence suspended for any period within the last three years. iv) has not been involved in more than one fault incident within the last three years. v) has no more than two convictions with a maximum of 3 points per conviction. vi) has not obtained a BA,DD or UT conviction. 2) The insured vehicle shall only be let out on hire to a person who has signed and completed a rental agreement or the hirer/driver proposal for each period of hire. 3) The insured shall have completed, prior to releasing vehicle, identity checks including copies of all drivers licences, 2 utility bills dated within three months of the hire and the deposit being taken by a clear and traceable means such as a debit or credit card. 4) The Insured vehicle shall not be used for the carriage of goods of an explosive, dangerous or hazardous nature or for the carriage of goods or passengers for hire and reward or any other form of profit or remuneration.

Driving Licence and Identity Checks

Camper Junkies will request the information and evidence reasonably required to confirm identity, address and driving entitlement. The booking flow records limited licence information and eligibility confirmations; sensitive documents are handled through private operational storage where required.

We will require a copy of the following for all drivers (all drivers will need to be at collection):

• A copy of photo card drivers’ license (Address and ID must be up to date) • Two proofs of address from separate sources. See below • DVLA Drivers license code generated https://www.gov.uk/view-driving-licence • All non-UK licence holders will need to provide a copy of their passport.

Two proofs of address must be provided from the following list: • Electricity (bill/statement) • Water (bill/statement) • Gas (bill/statement) • Broadband/Landline bill • Council tax • TV licence • Bank statement • Credit card bill / statement • Mortgage statement • Polling card • HMRC self-assessment / tax credit • Student loan • Shotgun licence • Payslip • Mobile phone bills • Pension letters • Car finance statement • Loan statement • Property deed

What is declined? An annual council tax bill will be accepted for hires within the annual bills tax year. All other documents must be dated within 90 days of the hire end date. The address and name on the hirers licence must match both documents, any instances where this is not the case would require referral.

When are these required by? In order to ensure a smooth check-in process these documents will need to be provided to Camper Junkies 7 days before the hire commences. All drivers must be at collection and physical drivers license must be shown upon collection.

Insurance

Hire may proceed only where the approved driver and proposed use are accepted under the applicable insurance arrangements. Insurance does not remove the customer’s responsibility for excluded uses, uninsured loss, damage or other contractual obligations.

1) Prior to the commencement of any hire the Insured shall have: a) Inspected the driving licence of the hirer and any other permitted driver. b) Satisfied themselves that the hirer and any driver i) are not under the age of 23 or over 75 years of age. ii) has held a full UK or EU licence for a minimum of two years. iii) has not had their licence suspended for any period within the last three years. iv) has not been involved in more than one fault incident within the last three years. v) has no more than two convictions with a maximum of 3 points per conviction. vi) has not obtained a BA,DD or UT conviction. 2) The insured vehicle shall only be let out on hire to a person who has signed and completed a rental agreement or the hirer/driver proposal for each period of hire. 3) The insured shall have completed, prior to releasing vehicle, identity checks including copies of all drivers licences, 2 utility bills dated within three months of the hire and the deposit being taken by a clear and traceable means such as a debit or credit card. 4) The Insured vehicle shall not be used for the carriage of goods of an explosive, dangerous or hazardous nature or for the carriage of goods or passengers for hire and reward or any other form of profit or remuneration.

Exclusions/restrictions: No smoking or vaping. No illegal use, racing or off-road driving. Please make us aware if you are attending a festival when making your booking. Restricted Areas: • Driving on off-road tracks • Beaches • Beach fronts • Soft sand • Tidal areas • Ports • Ferry terminals • Outside the UK is prohibited • Any area which would pose a risk of entrapment or damage to the vehicle

If the vehicle becomes damaged, including sea water damage, the hirer may be liable for repair or replacement costs, recovery costs and loss of hire income. Vehicles are fitted with a remote immobiliser which may be activated if the vehicle enters prohibited areas. The security deposit may be retained.

Collection

Collection time is 15.00 unless agreed otherwise. All drivers must attend the confirmed collection location on time, with their physical drivers license, complete the required handover and inspection, and ensure each approved driver understands the camper controls and supplied equipment. Detailed collection arrangements are provided through the booking workflow.

Return

Return time is 11.00 as standard unless agreed otherwise. The camper must be returned to the agreed place and by the agreed time with keys, documents and supplied equipment. Return mileage, fuel, cleanliness, inventory and condition will be recorded and compared with the signed collection record. Should there be any issues flagged security deposit deductions may be made.

Return of the camper van must be no later than 11am on the return date. You will be charged for late return. 1-2 Hour £50 plus any additional insurance charges. Over 2 hour’s daily rental fee plus any additional insurance charges.

Note: It’s really important if you are running late, you inform Camper Junkies.

Mileage

The hirer is allowed 100 miles for each hire day and an excess-mileage reference rate of 0.10 pence per mile. Any apparent excess is a review item after return; it does not create an automatic charge. A charge must be evidenced, reviewed and approved through the post-hire process.

Fuel

Collection and return inspections will record fuel level so that any change can be reviewed fairly. No fuel charge is automatic. The vehicle will need to be returned with the same amount of fuel as it was collected with. Should there be less refills will be charged with 5% inflation on current rates.

Cleaning

The camper must be returned in a reasonably clean condition consistent with normal holiday use. A camper-specific cleaning fee may form part of the original quoted hire price where configured.

Campervans must be returned: * With all equipment returned to its original place. * With washing up completed. * Rubbish removed. * Toilet (if applicable) emptied and cleaned. Toilets not being cleaned is a massive no, no for us. If it comes back full or not properly cleaned we will make an additional cleaning deduction from your deposit. * In a reasonably clean condition. We don’t expect showroom perfection—we know adventures get muddy!

Pets

Pet permission and any conditions must follow the published rule for the selected camper and the accepted booking.

Pet Information: this is a Pet friendly campervan. If your furry friends are on board we do need to know upon booking.

We love welcoming well-behaved dogs!

Please let us know in advance if your dog is travelling. There will be a £30 fee for pet onboard.
We allow 2 small/medium sized dogs maximum (i.e. cocker spaniel) or 1 large breed (i.e. Rottweiler)
Seat and mattress protectors must remain in place throughout your hire.
Please don’t allow muddy paws on soft furnishings where possible.
Any damage caused by pets will be chargeable.
A breach in these terms may result in an £100 charge.

Smoking

Absolutely no smoking or vaping onboard. Any evidence of either you will loose your entire deposit.

Festivals and Events

Festival or event use is permitted HOWEVER only with pre-approval from Camper Junkies. There will be an additional £50 fee which will cover our Festival associated risks. Vehicles are fitted with a remote immobiliser which may be activated if the vehicle enters prohibited areas. The security deposit may be retained.

International Travel

No international travel allowed at present. Please do however reach out to us direct with details of your trip and we can take it into consideration. As a general rule however it is a no. Vehicles are fitted with a remote immobiliser which may be activated if the vehicle enters prohibited areas. The security deposit may be retained.

Use of the Camper

1 You must use the vehicle carefully, lawfully and only for the agreed purpose and locations. 2 You must comply with all height, width, weight and access restrictions. You must not drive through flood water, onto unsuitable tracks, beaches, tidal areas or prohibited areas. 3 You must keep the vehicle locked and secure when unattended and safeguard all keys, documents and supplied equipment. 4 You must carry out reasonable daily checks and stop driving if a warning light, overheating, tyre damage or another safety concern occurs. 5 You must not use the vehicle in a way that is illegal, reckless, deliberately damaging or contrary to reasonable instructions given at handover or during the hire. 6 Festival attendance or travel to any restricted area must be disclosed in advance where requested by Camper Junkies or the insurer. Any specific geographical or festival restriction should be confirmed in the booking documents or current insurance rules.

Occupancy / Passengers

Passenger and sleeping numbers must not exceed the capacities published for the selected camper and recorded in the booking. Every travelling passenger must use an appropriate designated seat and restraint. The customer is responsible for declaring accurate guest numbers and for arranging legally suitable child restraints where required.

Camper Equipment

The camper’s published page and collection inventory identify included equipment. The customer must use equipment according to the handover guidance, keep it secure and return it with the camper. Optional items are included only where they appear in the accepted booking or handover record.

Breakdown

1 You must contact Camper Junkies as soon as reasonably possible if the vehicle breaks down, develops a warning light, overheats, suffers tyre damage or develops another fault or safety concern. 2 You must stop driving where continuing would be unsafe or could worsen damage and follow our reasonable instructions. 3 You must not arrange repairs or incur recovery costs without our approval except where urgently necessary for safety. 4 The hirer will not be responsible for mechanical failure, inherent defect or routine maintenance unless caused or worsened by misuse, neglect, prohibited use or failure to follow a warning. 5 Where recovery, towing, call-out, storage or repatriation is required because of misuse, driver error, lost keys, wrong fuel, a hirer-caused flat battery, prohibited use or avoidable immobilisation, thereasonable resulting cost may be charged to the hirer.

Accidents

After an accident, the customer must prioritise safety, contact emergency services where appropriate, notify Camper Junkies promptly, exchange legally required details, avoid admitting liability, and preserve photographs and other evidence where safe.

1. Immediate Safety & Emergency Steps Secure the Scene: Stop the vehicle safely, turn off the engine, and switch on your hazard lights. Call Emergency Services: If anyone is injured or if the campervan is blocking the road, immediately dial 999 (UK).

2. Collect Information and Evidence Gather the following details at the scene, where safe to do so: Third-Party Details: Name, contact information, and insurance details of the other driver(s). Vehicle Details: Registration numbers, make, model, color, and number of passengers in any other vehicles involved. Visual Evidence: Take clear photographs of the damage to both the campervan and the third-party vehicles, as well as the overall accident scene. Witnesses: Note down names and phone numbers of any eyewitnesses.

Contact Camper Junkies Immediately: Reach out to Camper Junkies owner right away to inform them of the accident. Do not arrange any vehicle recovery or repairs without their authorization unless it is an absolute emergency and you cannot reach them.

Damage

New damage is assessed against collection and return evidence. Camper Junkies reviews the evidence, customer responsibility, fair wear and tear, repair information and any insurance position before approving a charge under the Security Deposit and Damage Policy.

Post-Hire Charges

Potential charges can include evidenced excess mileage, exceptional cleaning, fuel, damage, late return, missing items or another accepted obligation. They are settlement obligations, not part of the promotional retail price: discount codes and gift vouchers do not reduce them.

1 If we propose a deduction from the security amount, we will provide a written breakdown and reasonable supporting evidence, such as photographs, inspection notes, invoices, receipts or repair estimates. 16.2 We may retain a reasonable amount while a repair cost, insurance claim, penalty notice or other liability is being confirmed. 3 Any undisputed unused balance will be returned promptly to the original payment method. 4 If the final evidenced cost is lower than the amount retained, the difference will be returned. 5 If the final properly due amount exceeds the security amount held, the hirer remains liable for the balance, subject to the contract and applicable law.

Late Return

Note: It’s really important if you are running late, you inform Camper Junkies.

Lost / Missing Equipment

Collection and return inventory records may identify missing keys, documents or supplied equipment. Should items be missing camper junkies reserves to right to utilise the security deposit to reclaim the necessary cost.

Customer Responsibilities

1 The hirer is responsible for loss, damage, charges and costs to the extent they result from the acts or omissions of the hirer, authorised drivers, passengers, pets or persons the hirer allows access to the vehicle, subject to insurance and applicable law. 2. We will not seek double recovery. Amounts already recovered from an insurer or another responsible person for the same loss will be taken into account. 3 Any claim for loss of use must be directly evidenced, legally recoverable and not already compensated by insurance 4 Hirer is responsible for any fees incurred such as fines.

Cancellation

We understand that plans can change. However, once a campervan is reserved, we may have turned away other bookings for those dates. Our cancellation policy is therefore as follows:

Cancellation by You More than 28 days before your hire start date If you cancel your booking more than 28 days before your scheduled hire start date, your deposit will be retained and is non-refundable. Any additional balance payments already made will be refunded.

28 days or less before your hire start date If you cancel your booking 28 days or less before your scheduled hire start date, the full hire amount is payable and no refund will be provided.

If the outstanding balance has not yet been paid at the time of cancellation, the remaining balance will still become payable.

Changing Your Booking If you need to change your booking dates, please contact us as soon as possible. We will try to accommodate changes where availability allows, but changes are not guaranteed and may be subject to additional charges.

Changing your dates cannot be used to avoid the cancellation terms above.

Early Returns & No-Shows No refund will be given for unused hire days if you collect the campervan late, return it early or choose not to travel.

If you fail to collect your campervan without contacting us, your booking will be treated as a cancellation and the full hire amount will remain payable.

Travel Insurance We strongly recommend that all customers take out appropriate travel insurance with cancellation cover. This may provide protection if you need to cancel due to illness, injury or other unforeseen circumstances.

Camper Junkies Cancellation

Cancellation by Camper Junkies In the unlikely event that Camper Junkies has to cancel your booking and we are unable to provide a suitable alternative campervan, you will receive a full refund of all hire payments made to us for the affected booking. We will however make every attempt to provide you with an alternative to get you on your campervan adventure!

This does not affect your statutory rights.

Force Majeure

Camper Junkies Essex Ltd will not be responsible for any failure or delay in performing our obligations under this agreement where that failure or delay is caused by circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to, severe or extreme weather, flooding, fire, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, government restrictions or actions, road closures, fuel shortages, strikes or industrial action, failure of essential utilities or transport networks, or other events which could not reasonably have been foreseen or avoided.

Where an event outside our reasonable control affects your booking, we will contact you as soon as reasonably possible and will take reasonable steps to minimise the impact.

Where possible, we may offer alternative hire dates or a suitable alternative vehicle.

If Camper Junkies is unable to provide the booked campervan or a suitable alternative and the hire cannot reasonably go ahead as a result of an event outside our control, any refund, credit or alternative arrangement will be considered in accordance with applicable consumer law and the circumstances of the cancellation.

Events Affecting the Customer If an event outside your control prevents you from travelling or using the campervan but Camper Junkies remains able to provide the vehicle and fulfil the booking, our standard Cancellation Policy will apply.

We strongly recommend that customers obtain appropriate travel insurance, including cancellation and disruption cover, to protect against unexpected circumstances that may prevent them from travelling.

Personal Belongings

All personal belongings brought into, stored in or left in or around the campervan are entirely at the customer’s own risk.

Camper Junkies Essex Ltd accepts no liability for any loss, theft, damage or destruction of personal belongings during or following the hire period, including belongings left inside the vehicle.

Customers are responsible for ensuring that the campervan is securely locked whenever it is left unattended and should not leave valuables visible inside the vehicle.

Any belongings left in the campervan following its return may be retained for up to 28 days. The customer will be responsible for all postage, packaging or other reasonable costs associated with returning the item.

Any belongings not claimed within 28 days may be disposed of or donated to charity.

Customers are strongly advised to ensure that their personal belongings are adequately covered by their own travel or personal possessions insurance.

Liability

To the fullest extent permitted by law, Camper Junkies Essex Ltd shall not be liable for any loss, damage, injury, accident or death arising from the customer’s use or misuse of the campervan, including failure to follow any safety instructions, warnings or operating guidance provided by Camper Junkies.

Customers use the campervan, its equipment, fixtures and facilities at their own risk and are responsible for ensuring that all passengers, children and pets are appropriately supervised and that all equipment is used safely and for its intended purpose.

Camper Junkies Essex Ltd shall not be responsible for death, personal injury, loss or damage resulting from the actions, negligence or misuse of the vehicle or its equipment by the customer, an authorised driver, passenger or any third party.

To the fullest extent permitted by law, Camper Junkies Essex Ltd shall not be liable for any indirect or consequential loss, loss of enjoyment, loss of opportunity, loss of income or profits, additional accommodation or travel costs, or other expenses arising from or connected with the hire.

The customer will be responsible for any loss, damage, costs, charges, fines or liabilities arising from their use or misuse of the campervan during the hire period, subject to the terms of this agreement and applicable insurance.

Data Protection

Personal information is handled as described in the Privacy Policy. Driver, identity, inspection, damage and payment records are limited to what is needed for the hire, legal compliance, security and dispute handling.

Complaints

At Camper Junkies Essex Ltd, we want all customers to have a positive experience. If you experience a problem during your hire, we ask that you give us the opportunity to resolve it as soon as possible.

During Your Hire Any problem, fault or complaint relating to the campervan should be reported to Camper Junkies as soon as reasonably possible during the hire period.

Where appropriate, customers must allow Camper Junkies a reasonable opportunity to investigate and resolve the issue.

Where a customer fails to notify us of an issue during the hire period when it would have been reasonable to do so, this may affect our ability to investigate or resolve the complaint.

After Your Hire If your complaint has not been resolved during your hire, please submit your complaint in writing within 14 days of the end of your hire period.

Please include:

Your name and booking reference Your hire dates Details of the complaint When the issue occurred and when it was reported Any relevant photographs, videos or supporting information Complaints should be sent to:

Camper Junkies Essex Ltd Email: [email protected]

We will acknowledge your complaint and aim to provide a response within 14 days. Where further investigation is required, we will keep you informed and respond as soon as reasonably possible.

Our Right to Investigate Camper Junkies reserves the right to inspect the vehicle, review photographs, vehicle records, tracking or monitoring information where applicable, and obtain information from relevant third parties where reasonably necessary to investigate a complaint.

Submitting a complaint does not automatically entitle the customer to a refund or compensation. Any refund, compensation or other remedy will be considered based on the individual circumstances and the customer’s legal rights.

Nothing in this complaints procedure affects your statutory rights.

Governing Law

These terms are governed by the law of England and Wales. Consumers retain any mandatory right to bring proceedings in another UK court available under applicable law.