Purpose of the Security Deposit
The security deposit provides separately held value against approved post-hire obligations such as customer-responsible damage, missing items or other evidenced charges. It is not an advance assumption of liability and is not Hire revenue unless an approved settlement allocates an amount.
Amount
The current authoritative security-deposit amount is £1,000 and is snapshotted with the booking. It is separate from the £150 booking part-payment and the remaining Hire balance.
When It Is Requested
The security deposit is requested for a confirmed booking through the secure booking workflow before the hire proceeds.
Deposit will be collected 48 hours before the booking commences. If payment has not been made then this will need to be made upon collection. Without a security deposit in place the vehicle will not be let out on hire.
How It Is Paid
The customer pays through hosted Stripe Checkout using the dedicated security-deposit request. Only Stripe’s verified webhook confirms receipt. The system does not treat a Checkout return page or browser message as payment confirmation.
Separation From Hire Price
The deposit does not reduce or form part of the Hire price, booking part-payment or balance. Promotional discounts and gift vouchers cannot be used against it. It is reported separately from Hire revenue.
Return Inspection
On return, authorised staff record mileage, fuel, cleanliness, condition and inventory using the return inspection workflow. The record is compared with collection evidence to identify matters requiring human review.
Fair Wear and Tear
Camper Junkies accepts that the campervan and its equipment will show reasonable signs of use during a hire period. Minor marks, scuffs, scratches, fading and general deterioration consistent with normal and reasonable use will be considered fair wear and tear and will not normally result in a charge to the hirer.
Fair wear and tear does not include damage resulting from misuse, negligence, careless or reckless behaviour, accidents, unauthorised use, failure to follow the vehicle or equipment instructions, or any damage that is excessive or beyond what would reasonably be expected from normal use.
Examples of damage that may be chargeable include significant scratches, dents, cracks, burns, stains, tears, broken or missing items, damage to upholstery or fittings, excessive cleaning requirements, tyre or wheel damage caused by misuse, and damage caused by incorrect use of the campervan or its equipment.
Camper Junkies will assess any damage taking into account the age, condition and reasonable expected use of the campervan and its equipment. Where a charge is made, Camper Junkies will seek to charge only reasonable costs arising from the damage or loss, subject to the terms of the hire agreement and the hirer’s legal rights.
Customer-Caused Damage
A charge may be considered where evidence shows new loss or damage for which the customer is responsible under the approved Hire terms. No automated comparison assigns liability. Repair evidence, causation, pre-existing condition, fair wear and any insurance position must be reviewed.
Interior Damage
Interior condition is recorded at collection and return. Potential damage to furniture, upholstery, appliances or fittings requires evidence and a reasonable repair or replacement basis before any charge is approved.
Exterior Damage
Exterior condition and identified pre-existing marks are recorded where practical. A new exterior issue requires comparison evidence and review; a photograph or checklist difference alone is not a final liability decision.
Wheels / Tyres
The campervan is supplied with tyres and wheels that are roadworthy and suitable for the vehicle at the start of the hire. The hirer is responsible for using the vehicle responsibly and taking reasonable care of the tyres and wheels throughout the hire period.
The hirer must check the tyre condition and pressures during the hire where reasonably necessary and must notify Camper Junkies as soon as reasonably possible if they become aware of a puncture, damage, warning light, unusual vibration, loss of pressure or any other tyre or wheel issue.
The hirer must not continue driving where it would be unsafe to do so or where continued driving could cause further damage. Where a tyre or wheel problem occurs, the hirer should contact Camper Junkies or the appropriate breakdown assistance provider for guidance before arranging repairs, where reasonably practicable.
Normal tyre wear arising from reasonable use during the hire period will not normally be charged to the hirer.
The hirer may be responsible for the reasonable cost of repair or replacement where tyre or wheel damage has resulted from misuse, negligence or careless driving. This may include, but is not limited to:
Kerbing or striking a kerb, pavement, pothole or other obstruction; Driving over objects or debris; Sidewall damage, punctures or impact damage caused during the hire; Driving with an incorrectly inflated or damaged tyre after becoming aware of the issue; Damage caused by overloading the vehicle; Damage to wheels or wheel trims caused by contact with kerbs or other objects; Continuing to drive after a puncture or tyre-pressure warning where doing so causes additional damage; or Any other damage beyond reasonable wear and tear.
The hirer must not replace a tyre or wheel, or arrange non-emergency repairs, without Camper Junkies’ prior approval unless this is necessary to make the vehicle safe or roadworthy and Camper Junkies cannot reasonably be contacted.
Where a tyre or wheel must be replaced as a result of hirer-caused damage, Camper Junkies will take reasonable account of the age and condition of the affected tyre or wheel when determining any charge. The hirer will not normally be charged for ordinary wear or for the replacement of tyres or wheels due solely to age or normal deterioration.
Nothing in this policy affects the hirer’s statutory rights or liability for damage that is not reasonably attributable to the hirer.
Glass / Windscreen
Glass cover is included in the hire subject to the terms of the booking and any applicable excess or limitations stated at the time of hire.
Glass cover applies to accidental damage to the vehicle’s windscreen, windows and other covered glass occurring during the hire period, provided the damage has not resulted from misuse, negligence or a breach of the hire agreement.
The hirer must notify Camper Junkies as soon as reasonably possible if any glass is chipped, cracked, broken or otherwise damaged. The hirer must not arrange replacement or repair of the glass without Camper Junkies’ prior approval, except where immediate action is reasonably necessary to make the vehicle safe or secure and Camper Junkies cannot reasonably be contacted.
Glass cover does not normally apply to:
Damage caused deliberately or through negligence; Damage caused by misuse of the vehicle; Damage resulting from carrying or transporting items in a way that causes damage to the glass; Damage caused by loading or unloading personal belongings; Damage caused by objects placed against, attached to or secured to the glass; Damage caused by driving or parking where reasonable care has not been taken; Damage caused by an unauthorised repair or modification; or Any glass damage specifically excluded from the customer’s booking or insurance cover.
Where damage is covered, Camper Junkies will arrange or approve the appropriate repair or replacement. Where damage is not covered, the hirer may be responsible for the reasonable cost of repair or replacement, subject to the applicable excess and the terms of the hire agreement.
Nothing in this policy affects the hirer’s statutory rights or any rights or protections provided under the applicable insurance or hire agreement.
Missing Equipment
Return inventory will identify missing keys, documents or supplied items. An approved charge must reflect supported replacement or recovery cost and cannot be created automatically. A reasonable part of the security deposit will be held, amount to be agreed between customer and hirer, whilst qoutes are being obtained. The cost of replacement will be recoved from the outstanding security deposit amount. Should the amount be less than that held the difference will be returned to the customer.
Cleaning
The campervan must be returned in a reasonably clean and tidy condition, allowing for normal use during the hire period. The hirer must remove all personal belongings, rubbish and food before returning the vehicle.
Where the campervan is returned excessively dirty or in a condition requiring significantly more cleaning than would reasonably be expected following normal use, a standard £160 excessive cleaning charge will apply.
This may include, but is not limited to, excessive food or rubbish, significant spills or staining, mud or dirt throughout the vehicle, excessive pet hair, or contamination requiring additional or specialist cleaning.
Where any appliance, furnishing, upholstery, mattress or other item within the campervan is deemed by Camper Junkies to be beyond reasonable cleaning or restoration, including where contamination such as vomit, bodily fluids or other substances has penetrated the item and it cannot reasonably be cleaned, Camper Junkies reserves the right to charge the reasonable cost of repair or replacement.
Any applicable replacement or repair cost may be deducted from the security deposit. Camper Junkies will provide reasonable evidence of the damage and the associated cost where a deduction is made.
The £160 excessive cleaning charge will not be applied in addition to a replacement or repair cost for the same issue where the item is deemed beyond reasonable cleaning. However, separate cleaning charges may apply where there are additional areas of excessive cleaning.
Normal cleaning and reasonable signs of use will not result in an additional cleaning charge.
Nothing in this policy affects the hirer’s statutory rights.
Fuel
The vehicle must be returned with the same recorded fuel level as at collection unless otherwise agreed in writing.
If fuel is required to restore the vehicle to that level, the reasonable fuel cost may be charged at market value plus 5%.
Excess Mileage
The booking snapshot includes 100 miles per hire day and a 10 pence per mile excess reference rate. Staff compare collection and return odometers; any excess remains a review candidate until approved.
Late Return
Collection of the camper van is 3pm on departure date unless prior agreed with us. This is due to our tight schedule of cleaning and preparing our campervans to a high standard,
Return of the camper van must be no later than 11am on the return date. You will be charged for late return.
➢ 1-2 Hour £50 plus any additional insurance charges.
➢ Over 2 hour’s daily rental fee plus any additional insurance charges.
Note: It’s really important if you are running late, you inform Camper Junkies should you be running late
Evidence / Inspection Records
Preparation, collection and return inspections preserve timestamps, readings, checklist results, inventory, signatures and authorised evidence. Original records and financial snapshots are not silently rewritten; corrections follow controlled audit paths.
Review and Approval of Charges
Potential charges are drafted and supported with a customer-facing explanation and evidence. Authorised staff review responsibility and amount before approval. Inspection outcomes never independently execute a deduction, payment or refund.
Disputed Charges
Disputing Charges
The customer may dispute a proposed or approved charge through the secure case workflow or by contacting Camper Junkies. Any dispute should explain the reason for the dispute and, where appropriate, include any supporting evidence.
Camper Junkies will review the dispute and any evidence provided and will aim to respond within 7 days. Where further information or investigation is required, Camper Junkies may request additional evidence from the customer.
If the customer remains dissatisfied following the initial response, they may request an internal review by Camper Junkies. The internal review will consider the original decision, the customer’s reasons for disputing the charge and any additional evidence provided. Camper Junkies will aim to provide a final response within 14 days of receiving the request for review.
The dispute, responses, decisions and supporting evidence will remain part of the relevant case history.
If the matter cannot be resolved directly with Camper Junkies, the customer may be entitled to pursue an appropriate alternative dispute resolution (ADR) route or other remedies available under applicable law. Where Camper Junkies is required or agrees to participate in an ADR scheme, the relevant details will be provided to the customer.
Nothing in this process prevents a consumer from exercising any statutory rights or pursuing any remedy available to them by law.
Retaining Part of the Deposit
After settlement approval, the deposit may be allocated up to the approved charge total and never beyond the amount held. The immutable settlement records the charge total, retained amount, refund due and any additional amount owed.
Full Refund
Where no amount is approved for retention, the settlement records the full security deposit as refundable. Refund execution is a separate authorised action and must be confirmed by Stripe.
Partial Refund
Where approved charges are lower than the deposit, only the approved amount is retained and the remaining value is refunded through the dedicated Stripe refund workflow. The promotional discount and Hire payment ledger are not changed.
Charges Exceeding the Deposit
Where approved charges exceed the amount held, allocation to the deposit is capped at the deposit. The remaining approved amount is recorded separately as owed; it is not hidden by making the deposit negative.
Additional Payment Requests
An authorised additional-payment request may be created for the approved amount still owed. It uses a separate secure Stripe Checkout purpose and verified webhook. Discounts and vouchers do not apply to post-hire settlement obligations.
Refund Processing
A refund is not complete merely because it was approved or initiated. The system records request, provider identifiers, webhook outcome and failures. Stripe and the customer’s bank control when an initiated refund becomes visible; no instant timeline is promised.
Financial Closure
The financial case can close only when the immutable settlement is approved and every required refund or additional payment has reached the appropriate terminal state. Closure does not erase inspections, disputes, charges or transaction history.
Contact / Disputes
Use the secure booking portal or Contact page and identify the booking safely. Do not send card details. Camper Junkies will review the evidence and case history.